1. The quality of the equipment is guaranteed for one year according to the manufacturer’s standard. During the warranty period, the spare parts and equipment that need to be replaced not due to improper operation will be guaranteed and replaced by our company. The equipment provided by our company is guaranteed according to the warranty scope and time promised in the contract.
2. After the warranty is over, our company will continue to provide after-sales service and be responsible for regular maintenance and repair of the provided equipment. Unlimited lifetime service.
3. In accordance with the manufacturer’s after-sales service policy, our company’s technical personnel will provide door-to-door service.
4. Hotline consulting service: When you encounter problems in the process of using the equipment, you are welcome to call the technical service hotline, and technical engineers will provide you with professional services.
1. Quick response
(1) After the technical engineer solves the problem, fill in the service report.
(2) There are engineering and technical personnel of the company to determine the cause of the failure, and solve the problems that the user can solve and the problems that the user cannot solve through telephone and video. The engineering and technical personnel of the company will carry relevant accessories, software and tools to quickly reach the destination within the specified time. , troubleshooting.
2. Fill out the service report
(1) After the technical engineer solves the problem, fill in the service report.
(2) After the service report is confirmed by the relevant person in charge of the user, the on-site service work is ended.
3. Tracking service after troubleshooting
(1) Regularly visit customers, consult the operation of equipment after troubleshooting, and make records and archives.
(2) “customer first, service first, reputation first” is our purpose, and “you think far, do everything, I’m attentive, you can rest assured” is our service goal. worry, and maximize the performance of the equipment you purchased.
Post time: Aug-01-2022