Q: How about the Maintenance and after-sales service?
A: After you get the machine, firstly we will send you operate manual and installation videos, our engineer will teach you how to install machine by online ways, whenever you have questions for machine, you can freely contact engineer. In addition, Remote guide service also be supported.
Q: How long is the warranty for your machines?
A: UV printer warranty is 12 months(except printhead and ink system, which belong to consumables) and We will provide Lifetime service for you.
Q: What kinds of materials need add coating before printing?
A: Before printing Glass, ceramic, metal, acrylic, need to add coating to add Adhesion.
Q: How about the quality of your products?
A: We are professional UV printer manufacturer for 16 years, all machines self-developed and produced, in addition,We have quality inspection process. All machines are inspected before delivery to ensure the performance and stability of the machine. So machine quality is guaranteed.
Q: Can I buy ink from our local company instead of your company?
A: Yes, but our ink have been tested many times by our printers, the ink fluency, flavor and colors have been turned out to be most suitable to our printers.
Q: How soon can you deliver your machines?
A: After factory receive your deposit, Factory will arrange to produce for you in time. Usually 15 working days.
